Privacy policy

Last Updated: April 12, 2026

1. Introduction

TrueLane Logistics (“we,” “our,” or “us”) operates as a service-based business that works directly with clients on a one-on-one basis. We are committed to safeguarding your privacy and handling personal information in a responsible and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your information when you access our services or interact with our website.

2. Information We Collect

We only collect information necessary to deliver our services and process payments efficiently. This may include:

Personal Information: Name, email address, phone number, and business name
Payment Information: Billing and payment details
Business Information: Service preferences, project details, and related communications

We do not intentionally collect sensitive personal information beyond what is required to provide our services.

3. How We Use Your Information

The information collected is used to:

Deliver and manage services provided by TrueLane Logistics
Communicate with clients regarding active projects and support
Process payments securely through QuickBooks Online
Maintain internal records for accounting, compliance, and legal purposes
Improve service quality and client experience

We do not sell, rent, or trade any personal information to third parties.

4. Payment Processing (QuickBooks Online)

Payments are processed securely through QuickBooks Online, a third-party accounting and payment platform. TrueLane Logistics does not store or have direct access to full payment card details.

QuickBooks Online processes payment information in accordance with its own privacy policies. Clients are encouraged to review QuickBooks Online’s official Privacy Policy for more information on how their data is handled.

5. Data Sharing

Personal information is only shared when necessary for the following purposes:

Processing payments through QuickBooks Online
Complying with legal, regulatory, or governmental requirements
Preventing fraud, unauthorized access, or misuse of services

We do not share client data for advertising, resale, or unrelated marketing activities.

6. Data Security

We apply reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. Access to client data is limited strictly to authorized personnel who require it for service delivery.

7. Client Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal information
Request corrections or updates to your data
Request deletion of your personal information where legally permitted

All requests can be submitted using the contact information provided below.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes.

9. Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Information

Business Name: TrueLane Logistics
Email: info@truelanelogistics.ca
Phone: 647-719-7283

Address:

Brampton, Ontario L7A 5J7
Canada