Refund policy

Last Updated: April 12, 2026

1. Commitment to Client Satisfaction

At TrueLane Logistics, we prioritize delivering reliable and high-quality services. If a client is not satisfied with the final outcome, we aim to address concerns fairly and professionally.

2. Refund Eligibility Requirements

To qualify for a full refund request, the following conditions must be met:

  • You must notify us of any dissatisfaction within 30 days of receiving final deliverables or completion of services
  • You must provide clear and constructive feedback outlining the concerns with the work delivered

We encourage ongoing communication during the service period to ensure expectations remain aligned.

3. Refund Resolution Process

When a refund request is submitted:

  • We will first review the concerns and attempt to resolve them through adjustments or revisions where possible
  • If the issue remains unresolved after reasonable efforts, a full refund may be issued for the eligible service

Approved refunds will be returned using the original payment method. Processing times may vary, but refunds typically take up to 5 business days to appear.

4. Exclusions from Refunds

Refunds will not be granted under the following conditions:

  • If services have been completed and approved based on the original scope, but the client later changes their requirements or expectations
  • Any third-party costs, including advertising spend or external tools, are non-refundable

5. Payment Disputes & Chargebacks

We encourage clients to contact us directly before initiating any dispute or chargeback. Most issues can be resolved through direct communication, and we aim to handle concerns fairly and efficiently without third-party intervention.

6. General Statement

Client satisfaction is important to us. While we strive to deliver consistent and professional results, we acknowledge that expectations may vary and remain committed to resolving issues in a transparent and reasonable manner.

7. Contact Information

If you have questions or wish to request a refund, you may contact us using the details below:

Business Name: TrueLane Logistics
Email: info@truelanelogistics.ca
Phone: 647-719-7283
Address:
Brampton, Ontario L7A 5J7
Canada